How we use your information

Last updated: 5 October 2026

Who is responsible for your information?

QEL Properties Limited is the data controller for enquiries made through this website. We are registered in England and Wales under company number 14432564. Contact us at info@qelproperties.co.uk.

Information we collect

Depending on your enquiry, we may collect your name, email address, optional telephone number, preferred contact method, property information, accommodation requirements (including worksite postcode, dates, duration, team size, bedrooms, sharing preferences, nights per week, parking and budget), the page your enquiry came from, an enquiry reference and a broad traffic-source category (such as a search referral or direct/unknown visit) and the information you include in your message. A telephone number is required only if you ask us to contact you by telephone or WhatsApp. Please do not send sensitive financial, identity or legal documents through the website form.

Why we use it

We use the information to understand and respond to enquiries, assess whether a property or accommodation requirement may be suitable, take requested steps before a possible agreement, maintain business records and protect the security of our communications. Our lawful bases will usually be legitimate interests or steps taken at your request before entering into a contract, depending on the enquiry.

Form and technology providers

The website form uses FormSubmit, a service operated by Devro Labs, to deliver the information to our business inbox. Our website hosting, email and IT providers may also process limited information on our behalf. Their systems may operate outside the UK; where this occurs, the provider is responsible for using an appropriate lawful transfer mechanism.

Accommodation enquiries and marketing

Submitting an accommodation enquiry does not subscribe you to marketing. We do not send automatic sales replies from these forms. The Derby form uses a hidden spam-trap field and FormSubmit’s security checks. FormSubmit retains submissions for up to 30 days under its published documentation.

Enquiry measurement

We use received enquiries and their source-page details to assess which pages attract relevant accommodation requests. Names, email addresses, telephone numbers, worksite postcodes and enquiry text are not included in website measurement events. No Google Analytics tag is currently active. The form uses temporary session storage to carry the enquiry reference through the submission process and prevent repeat success events when a confirmation page is refreshed. This is not marketing consent.

Who we share information with

We do not sell personal information. We may share it with professional advisers, contractors or service providers where reasonably necessary to respond to an enquiry, assess a property, meet a legal obligation or protect our rights. We only share what is relevant for that purpose.

How long we keep it

We keep enquiry information only for as long as reasonably needed for the conversation, any resulting business relationship, legal or accounting requirements, and the handling of possible disputes. Unsuccessful or inactive enquiries are reviewed and deleted when there is no longer a valid reason to retain them.

Your rights

Subject to UK data-protection law, you may have rights to ask for access, correction, deletion, restriction or transfer of your personal information, or to object to particular uses. Contact us at the email above. You may also complain to the Information Commissioner's Office.

Cookies and analytics

This website does not currently use advertising cookies or visitor analytics. After a successful form submission, the browser creates a short-lived, non-sensitive conversion event containing the enquiry type and a generated reference. This allows future measurement tools to count genuine completed enquiries without including the form answers. If analytics or marketing tools are introduced, this notice and any required consent controls will be updated first.

Changes to this notice

We may update this notice as the website or our processing changes. The latest version will be published on this page with its revision date.